In Payouts interface you will see the following: 

Cause- this is a list of your chosen Causes to which your stores and/or customers' donations will be going to. 

Store donations- this is how much you've fundraised for your Causes, includes Virtue fee is applicable. 

Customer donations- this is how much your customers are giving to your Causes, includes Virtue fee is applicable. 

Total Fundraised - this is the total donations, both customer and store, to each of your chosen charities. If you have chosen to give to multiple causes from the same charity, the total donations from all of the Charity's causes will show here. If you have chosen to contribute a %ge of your giving to Virtue, this %ge will be included in these totals. 

Date - this is the date when the donations have been or are due to be transferred to the charity. Charities are notified to collect their donations on the 20th of each month. however, some charities may choose to pick up their donations post the due date. 

Status - there are 3 statuses for the payouts. These are Pending, Processed and Failed. Pending Status means that the Charity is due to receive or collect the donation.  Processed Status means your donations are now with the Charity. Failed status is most common when there weren't enough funds on your card to cover the payout amounts. You will be contacted by Virtue & prompted to top up if your payment has failed. 

Ensuring donations are settled - it is important to ensure that both your store's and customers' donations are passed onto the Cause. Virtue creates an automated CPA between your store and cause/s which acts as a legal document and a guarantee of any collected donations being passed on. If there are any issues regarding settling of donations please contact Virtue immediately and before our team takes action to retrieve the donations. Read more here. 

Using the Date filter 

Use the date filter to see past and upcoming payouts by selecting the date range you wish to see payouts for. 



Payout Date vs Monthly Cap 

Payout date is the 20th of each month while Monthly Cap (only applies to Store donations)  is the amount you wish your donations not to exceed over every 30 days post Virtue activation.

Automated via Manual Donation Payouts 

There are two types of payouts - manual and automated. Manual payouts are made to Causes via their website. You will be lead to the right page on their site to make a donation and prompted to upload a receipt or a screenshot as a proof that the donation has been made. Virtue %ge (if signed up before May 2022) or Subscription fee (if singed up after May 2022) will, however go to Virtue automatically. 

Automated donations will come out of your account and to your Charity automatically. They will safely reach your Charity via Stripe Connect , more on that here. 

Virtue %ge / Subscription fee will go to Virtue automatically, if applicable. 

Not all Virtue Causes have a Stripe Connect account and while we are working hard to automate all donations, we did not want this to be a blocker for you or our Charity partners. This is why we are currently allowing manual donations.

Minimum payout amount (donation threshold)

Donations need to reach a minimum amount in order to be passed onto the Causes. This is to avoid unnecessary payment processing fees on smaller donations. If the donation amount hasn't reached the threshold, donations will not be transferred to a Cause until this threshold is reached in the upcoming month/s. Donation status will remain as Pending.  As of June 2021, the thresh hold is 20GBP. 

Refunded products - store donations

When a product that had a donation associated with it is refunded, the donated amount from that product will be deducted from the Cause's payout total. You will see this change on the Dashboard and on the Payout screen. 

If a donation was made on a product purchased before the payout date, but then this product was refunded after the payout was already made, the donation will be deducted from the following payout considering the Cause stays the same for the following payout period. 

So if for example, a product that paid a 50c donation to charity contributed to Sep payout, but then this product was refunded in Oct, 50c will be deducted from the Oct payout from that Charity's donations.

Donations associated with the Upsell with donations feature are counted as store donations. 

Refunded products - customer donations

In order to ensure the donation is refunded from an order, either refund the whole order or the donation product via Orders screen in your Shopify. 

You will see the donation amount deducted from the Payouts and Dashboard screens in Virtue.

All donations are passed onto the Cause as store donations

Please note that all donations, including the customer donations are passed onto the Cause as coming from your business. 

Shopify fee on Customer Donations products

Since customer donations are a product in your store's catalogue, when added to the purchase, Shopify considers this a product sale. A small fee is taken out by Shopify from the donation product. The fee depends on the shopper's payment type. Please contact Shopify directly to understand their fees on product sales. We've added below as general guidance, however, we can not guarantee these are up to date. From Shopify on 22nd of September 2021: 

"In regards to the fees that your clients would pay from selling the donation product, this would depend on the payment gateway that they're using, as well as the plan that they're on. You can find the transaction/payment processing fees on this document.

When using Shopify payment gateway, the fee is between 0.5-2%.

From February 2022, stores will not be paying the payment gateway fee on customer donations. So if the customer adds a 1GBp donation and the store pays a 2% payment gateway fee, only 98c will go to the Charity (minus Virtue fee if selected by the store).

Can't find answers in support documentation? We would love to help you get started with Virtue. Flick us an email to or use Chat (bottom right) to get hold of support.

Screenshot 2020-12-30 at 23.09.05.png